Help & Policies
Refund Policy
Clear policy notes with numbered sections, quick navigation, and support contacts.
Section 1
Return Window
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Return Window
We accept return requests within 7 days from the date of delivery.
Section 2
Condition Requirements
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Condition Requirements
Returned items must be unused, in original packaging, and in the same condition as delivered, with all tags and inclusions.
Section 3
How to Start a Return
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How to Start a Return
To start a return, contact us on WhatsApp +91 62615 97271 or email info@latkanwali.in with your order ID and reason, and our team will guide you through the next steps.
Section 4
Non-Returnable Situations
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Non-Returnable Situations
For hygiene and safety reasons, items returned used, damaged by misuse, or without original packaging may not be eligible for a refund.
Section 5
Refund Processing
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Refund Processing
If your return is approved after inspection, the refund is issued to your original payment method, usually within 5 to 7 business days. For help, contact info@latkanwali.in.
Section 6
Exchanges
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Exchanges
Eligible items can be exchanged once, subject to stock availability. The item must be unused and in its original packaging with tags intact.
Section 7
Order Cancellation
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Order Cancellation
You can cancel an order before it is dispatched. Once cancelled, the prepaid product amount is refunded to the original payment method as per our standard refund timeline. Delivery charges are non-refundable.
Section 8
Damaged or Wrong Products
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Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, contact support within 48 hours of delivery with photos for priority resolution.